I am a small, Iowa-based business. I personally make each item, so it is important to me that you are happy with my work.
If you aren’t satisfied with your order, please contact me. I will always make a good faith effort to make things right. --Kathryn
Each item is made individually and normal processing time is 1-2 weeks. Busy seasons and holidays may take longer. If the processing time is significantly longer due to a large number of orders, I will send a follow-up email to let you know.
FREE shipping on subtotal orders over $50 (before tax and shipping) mailed to the same address. Type FREESHIPPING in the promo code on the checkout page and the shipping cost will be removed. A $6.50 flat rate is charged for orders under $50.
State and local taxes are added at checkout, as applicable, for Iowa residents .
If your order arrived damaged or flawed, please contact me within 7 days of receiving your package and I will replace the item at no cost to you. Because each item is custom made, I do not accept returns or offer refunds. However, if there is a problem with your order, please contact me and I will do my best to fairly correct the issue. Thank you for understanding!
If you have any questions or feedback, please use the CONTACT form or email me at: firstname.lastname@example.org